Employment History:
Ntrepid
Herndon, VA
DevOps Engineer
August 2020 - Present
Lead initiatives to design, develop, and test new systems components.
Responsible for documenting, diagraming, and presenting requirements and architecture of the software, systems, and implementation of products.
Established and enforced security controls aligned with NIST SP 800-171, safeguarding Controlled Unclassified Information (CUI).
Production Operations Technical Lead
August 2018 – August 2020
Responsible for planning objectives, specifications, resource requirements, cost, scheduling, and monitoring technical performance of assigned projects.
Developed and implemented individualized career plans for all production team members with quarterly and yearly goal setting.
Held bi-weekly coaching sessions to discuss progress and address challenges.
Systems Engineer
January 2016 – December 2018
Worked with team leaders to solve critical engineering problems and develop improved engineering processes.
Collaborated with operations teams and NOC to deploy and support products, then identify and report application issues.
Collaborated with developers and operations teams resolve problems at their root with repeatable solutions by developing infrastructure as code promoting automation and consistency.
Corporate IT Technical Lead
November 2014 – December 2015
Managed the Corporate IT team, fostering a culture of continuous learning and development through implementation of training initiatives.
Administered domain services, ensuring user access control, permissions, and group policies were properly configured and maintained.
Implemented and enforced domain security policies, ensuring compliance with security best practices.
Directed the corporate network and datacenter operations, focusing on the enhancement of reliability, scalability, and security.
Provided end-user support, addressing hardware and software issues.
Centurylink
Carlisle, PA
Data Center Technician
September 2011 – November 2014
Technical Support Tier IV
September 2007 – August 2011
Remotely access and modify network provisioning in various brands of DSLAMs and aggregators.
Identify and implement process improvements by creating and correcting training documents.
Provide support, training, and development for front line help desk agents.
Education History:
York College of Pennsylvania
B.B.A. in Economics 2007
